Terms and Conditions

Terms and Conditions

By having access to and using this website and the products and services available to you through this website, you are subject to the following terms and conditions. By using the website you are agreeing to all of the terms and conditions, which can be updated at any time. These terms are a legal agreement between both Needlecraft and consumer, therefore you must read, agree and accept all the terms contained in this agreement. Please check this page regularly to take notice of changes we may have made before using our website.

You may not misuse this website. You will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logical bomb or post any other material which is harmful in any way. You must not hack into any aspect of the service; corrupt data; infringe upon the rights of any other persons’ proprietary rights. Breaching this will constitute a criminal offence under the Computer Misuse Act 1990. 

At Needlecraft we aim to provide the best service as possible to you and therefore you can contact us via email on contact@needlecraftstore.co.uk or by telephone on 01442 245383 if you have any queries regarding orders or services made through this website.

 

Property, Software and Content

All content displayed on the website remains the property of Needlecraft and is protected by copyright laws. You are not permitted to publish, manipulate, distribute or otherwise reproduce any of the content you see on this website.

Privacy and Cookies

At Needlecraft we are dedicated to protecting the privacy and security of our customers.  We do not disclose customer information to third parties other than the processing details that pertain to the order fulfilment. In this situation, the third party will not disclose any of those details to any other third party. Your details therefore will remain secure and your name, address, email address and any other details you provide whilst using our services will not be shared, other than fulfilling your order and to contact you if you wish to be on our mailing list or we have queries regarding your order. You will not receive further contact than this.

Cookies are used on this website to make your shopping experience tailored to you. You can turn off cookies within your browser by going to Tools > Internet Options > Privacy and selecting to block cookies.

 

Making a Purchase

As a new customer you may browse our website at your leisure but will need to become an online customer to place an order to purchase goods.  In order to make a contract with Needlecraft you must be 18 years of age or over and possess a valid credit or debit card issued by a bank acceptable to us. This is because we sell blades and scissors on our website. By accepting our terms and conditions when you purchase these items you are confirming you are of the legal age to buy these products.

When you have made an account, providing information such as a username and password, it is your responsibility to keep these details safe. You will also agree to notify us should any of this information change that is important to carrying out an order; you are responsible for updating this information.

Make a purchase by adding any item that you wish to buy into the shopping cart. After you have finished selecting the items you wish to buy you can checkout and we will ask you for a few more details pertaining to the fulfilment of your order. 

We accept Visa and Mastercard, and use Global Payments gateway to process our payments which is a secure site. We are PCI Compliant and have regular security scans by Security Metrics. At Needlecraft we fulfil your order on a pre-authorisation system which means we do not charge you for any item until we have confirmed it is in stock and ready to ship to you.

A contract exists between Needlecraft and the consumer when we have instructed you that the goods are available and these goods have been paid for in full. We have included this term to ensure you get the best possible service and will not be disappointed and have to be refunded if an item is not in stock. Furthermore it protects us in the case that a mistake has been made in pricing or we can no longer supply a particular product. In the case of a change of price we will always contact you first to ensure you are happy with this change; however changes of price will be a rarity.

We will confirm the acceptance of your order by email if you have provided us with a valid email address. We reserve the right at all time to refuse to accept any orders. 
 
We only deliver throughout the UK and therefore payments can only be made in UK pounds sterling. The prices include VAT at 20%. Delivery costs will be charged in addition.

You have the right to cancel this order, by email (with the confirmation of your order attached) to contact@needlecraftstore.co.uk informing us of the order number, and items you ordered. If the items have already been dispatched, please follow the returns procedure.

 

Shipping

A flat fee for postage and packaging applies to all orders that are below £50.00. Postage and packing are free when you spend £50.00 or more on delivery in the UK. Our standard method of shipping is by Royal Mail or by courier.

You can also select the Click and Collection service option from the menu at checkout and shipping will not be charged.

We endeavour to dispatch orders within 24 hours after the order has been placed. You will receive an email when your order is shipped or available for collection (through the Click and Collect service).

If you fail to collect an item (if you have selected the Click and Collect method) within 14 days of being notified that the items are available for collection, your order will be cancelled and you will be refunded the price of your order. You will however be charged an administration fee of £3.00. Please notify Needlecraft before the 14 days are about to expire by email at contact@needlecraftstore.co.uk with your order number and item references if you wish to extend the Click and Collection service by another 14 days, this however, can only be extended once.

Returns Policy

As cut fabrics are considered a bespoke item (cut to the length you require in 10cm increments) these items cannot be returned once they have been sold to you. Therefore you are not entitled to a refund if you change your mind on these goods on whatever grounds.

For the remaining products on our website please follow these guidelines for returns;

From the day on which you receive the goods from Needlecraft you maintain the right to cancel the contract after 14 days. After 14 days this cancellation period will not apply and you will not be allowed to return the goods for a refund. 

To return an item you must inform us by email to contact@needlecraftstore.co.uk with the order number and the items you wish to return.

We will then reimburse to you the costs you purchased your item at, as long as the return complies within the 14 day cancellation period.  The cost of return delivery will be at your expense, please obtain a proof of postage receipt in case your return of the goods are lost, without this we cannot be held responsible for not receiving the goods and you will therefore not be entitled to a refund.

If you wish to return an item you received by order to the store you must supply us with the delivery note provided within your parcel.

All items will be inspected on return and should be returned in a re-saleable condition in the original packaging unopened. If they do not meet these standards we retain the right to withhold any refund to you. 

We will make the reimbursement to the card you placed your order on as soon as possible, this transaction can take up to 30 days to appear in your bank account.

We retain the right to withhold reimbursement until we have received the goods or you have supplied us with a proof of postage receipt. 


Faulty Goods

If the goods sent to you are faulty you retain the right to cancel your contract with Needlecraft within 30 days of you receiving the goods. Please contact, email or call Needlecraft with evidence of faulty goods and you will be entitled to a full refund of goods, including delivery charges.
Please note: All fabric is checked for faults before despatch.

 

Product Information

All information provided on the products follow the manufactures guidelines. We have done our best to ensure all images reflect product quality and colour as accurately as possible. Due to monitor display, dye lots and resolution, however, we cannot guarantee that the colour of the product will match exactly as the one you will receive. They will, in this regard, not form part of the contract or warranty pertaining to differences on receipt of products.

Do not try to colour match any item on the website, please contact the shop by phone to seek advice before purchase.

You may order samples of fabric from the shop directly on 01442 245383.

Limitation of Liability

Needlecraft cannot be liable for any loss of profit, contract, revenue, savings or any special, indirect or consequential damages arising out of or in connection to these terms and conditions. We have no liability for negligence for the acts of providers of telecommunications services for faults or failures in their networks or equipment.

Pre-washing Fabric

We do recommend that fabric is pre-washed on a warm, gentle cycle with a mild detergent. Please read the descriptions on the products carefully, however, to see how to wash individual fabrics. If the product description does not contain washing instructions please call the shop to confirm. If the fabric is brightly coloured or very dark then it is most important. Please take care when ordering as fabrics can shrink and take account of this when measuring for projects. Fabrics with any wool content should be washed as per manufacturer’s instructions.

Wool Ordering/Washing Made up Garment

When ordering wool, make sure you allow enough yardage to make the garment. Check ball bands for dye lots (which should be the same) and washing instructions.